Introduction
This Privacy Policy explains how DistanceMatrix.ai ("DistanceMatrix", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our website and our services, including our DistanceMatrix API ("API", "Services").
We are committed to protecting your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
Types of Data We Collect
We collect different types of information depending on whether you are a website visitor or a registered user of our Services.
Data Collected from All Website Visitors
When you visit our website without registering for an account, we may collect:
- Usage Data: Information about your interaction with our website, including browser type, IP address, pages visited, time spent on pages, and referring website addresses.
- Device Information: Technical data about the device you use to access our website, including device type, operating system, and browser version.
- Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies as described in our Cookie policy.
Additional Data Collected from Registered Users
When you register for an account and use our Services, we collect additional personal data, including:
- Account Information: When you register for an account, we collect your name, email address, company name (if applicable), payment details, and other information necessary to set up and manage your DistanceMatrix account.
- API Usage Data: For registered users accessing our API, we collect information about how you use our Services, including API request details, request parameters, request frequency, usage metrics, and timestamps. This data helps us monitor, improve, and customize our Services.
- Location Information: When you use our location-enabled Services, we may collect and process information about your actual location or the locations you input for routing purposes, such as GPS signals sent by a mobile device. We may also use technologies to determine location, such as sensor data from your device that may provide information on nearby Wi-Fi access points and cell towers.
- Communication Data: If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of your message, and any other information you choose to provide.
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Performance of Contract: To provide you with our Services as specified in our Terms of Service and/or in signed Contract.
- Legitimate Interests: To improve our Services, maintain security, prevent fraud, and for business development purposes.
- Consent: In cases where the law requires it, we will seek your explicit consent to process your personal data.
- Legal Obligation: To comply with legal requirements.
How We Use Your Data
How we use your data depends on whether you are a website visitor or a registered user.
For Website Visitors
If you are just visiting our website without registering, we use your data to:
- Provide access to our website and its content
- Analyze website traffic and improve user experience
- Ensure the security and proper functioning of our website
- Understand how users interact with our website to make improvements
- Comply with legal obligations
For Registered Users
For users who have registered for an account, we use your data for all the above purposes, plus:
- To provide, maintain, and improve our API Services
- To create and manage your account
- To process and complete transactions
- To send administrative information, such as updates, security alerts, and support messages
- To provide technical support and respond to your inquiries
- To monitor API usage patterns and analyze trends
- To enforce our terms, conditions, and policies
- To personalize your experience with our Services
- To send you marketing communications (with your consent where required by law)
- To detect, prevent, and address technical issues
- To comply with legal obligations
Data Disclosure
We may disclose your personal data in the following circumstances:
- Service Providers: We may share your data with third-party vendors, service providers, and contractors who perform services for us or on our behalf.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Protection of Rights: We may disclose your information to protect the rights, property, or safety of DistanceMatrix, our users, or others.
Client Success Stories and Brand References
By using our Services, you acknowledge and agree that DistanceMatrix may use your company name, logo, and feedback regarding our Services for promotional purposes on our website, in marketing materials, case studies, and other public communications. This may include client success stories, brand references, and other forms of client feedback that highlight the benefits and results achieved with our Services.
If you have specific concerns about how your company information is being referenced, please contact us at privacy@distancematrix.ai, and we will work with you to address your concerns in accordance with our business needs and practices.
International Data Transfers
As a company based in the European Union, we process data within the EU. However, we may transfer personal data to countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place to protect your information, such as:
- Standard Contractual Clauses approved by the European Commission
- Binding Corporate Rules for transfers within a corporate group
- Compliance with approved codes of conduct or certification mechanisms
Data Security
We implement appropriate technical and organizational measures to protect the security of your personal data. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Your Data Protection Rights
Under the GDPR and other applicable data protection laws, you have the following rights:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: You have the right to withdraw your consent at any time where we relied on your consent to process your personal information.
If you wish to exercise any of these rights, please contact us at privacy@distancematrix.ai.
Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top.
Contact Us
If you have any questions about our use of cookies or this Privacy Policy, please contact us at:
