These Terms of Use ("Terms") govern your access to and use of the DistanceMatrix.ai website and services, including the DistanceMatrix API (collectively, the "Services") provided by DistanceMatrix.ai ("DistanceMatrix", "we", "us", or "our").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree with any part of these Terms, our Privacy Policy, and our Cookie Policy, you must not access or use our Services.
If you are using our Services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms. In such cases, "you" and "your" will refer to both you and that entity.
We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the updated Terms on our website or by other reasonable means. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.
DistanceMatrix.ai provides Distance Matrix calculation services, routing optimization, and related location-based services through our API. Our Services enable users to calculate distances between multiple origins and destinations, optimize routes, and access other location data for various applications.
The specific features available to you depend on the subscription plan you have selected. We offer the following plans:
We reserve the right to modify, update, or discontinue any aspect of our Services at any time, with or without notice.
You can register for our Services by:
You are responsible for:
We reserve the right to disable any user account if we believe you have violated these Terms.
Upon registration, you automatically receive access to our Free Plan, which provides limited usage of our Services at no cost.
To access additional features, you may upgrade to our Growth Plan by adding a payment card. The Growth Plan includes:
The billing period starts on the day you add your payment card and continues for one month. Subsequent billing periods start on the same calendar day each month. If you update your payment information, a new billing period will begin from that date.
We will not charge your payment method immediately upon subscription to the Growth Plan. Charges will only be applied after you have used your free elements and will be based on actual usage during the billing period.
We will notify you via email before the end of each billing period. Invoices will be available in your control panel for download.
We reserve the right to change our fees and pricing structure at any time. We will provide at least 30 days' notice of any price changes through email or our website.
All fees are exclusive of applicable taxes. You are responsible for paying all taxes associated with your use of our Services.
All payments for our Services are non-refundable unless expressly stated otherwise or required by applicable law.
We utilize third-party payment processors to facilitate payments for our Services. By providing your payment information, you authorize us to share necessary information with these third-party payment processors.
When using our Services, you agree to:
You must not:
When using our API, you must:
We reserve the right to monitor API usage and suspend or terminate access to our API if we detect any abusive or unauthorized usage.
All intellectual property rights in our Services, including but not limited to software, designs, text, graphics, data, logos, and other content, are owned by or licensed to DistanceMatrix.ai. These Terms do not grant you any rights to our intellectual property except for the limited license to use our Services as described in these Terms.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your internal business purposes only.
If you provide any feedback, suggestions, or ideas regarding our Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback without restriction or compensation to you.
By using our Services, you acknowledge and agree that DistanceMatrix.ai may use your company name, logo, and feedback regarding our Services for promotional purposes on our website, in marketing materials, case studies, and other public communications. This may include client success stories, brand references, and other forms of client feedback that highlight the benefits and results achieved with our Services.
If you have specific concerns about how your company information is being referenced, please contact us at privacy@distancematrix.ai, and we will work with you to address your concerns in accordance with our business needs and practices.
Any content you provide to us, including feedback, suggestions, or comments, may be used by us for any purpose without compensation to you.
You retain ownership of any data you submit through our Services. However, you grant us a license to use, process, and store such data as necessary to provide our Services to you and as permitted in our Privacy Policy.
We have no obligation to store or maintain your data. You are responsible for backing up your own data.
Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
We process personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). As a controller of personal data you submit to our Services, you must:
We implement reasonable technical and organizational measures to protect your data. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your data.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE SPECIFICALLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL DISTANCEMATRIX.AI, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, OUR SERVICES.
In no event will our total liability to you for all claims arising from or relating to these Terms or your use of our Services exceed the greater of the amount paid by you to us for use of our Services in the 12 months immediately preceding the event giving rise to the liability.
The limitations of liability in this section apply to all claims, whether based on warranty, contract, tort, or any other legal theory, and whether or not we have been informed of the possibility of such damage.
You agree to indemnify, defend, and hold harmless DistanceMatrix.ai, its affiliates, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to:
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.
You may terminate your account at any time by removing your payment card from your account or by contacting us at support@distancematrix.ai. Upon termination, you will lose access to any paid features of our Services.
We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including but not limited to:
Upon termination:
These Terms and your use of the Services shall be governed by and construed in accordance with the substantive laws of England and Wales, without regard to its conflict of law provisions.
Any dispute arising out of or in connection with these Terms or the Services, including any question regarding their existence, validity, or termination, shall be resolved by attempting to resolve the dispute amicably through negotiations between the parties. If negotiations fail, the dispute shall be referred to and finally resolved by arbitration under the Rules of the London Court of International Arbitration (LCIA), which Rules are deemed to be incorporated by reference into this clause.
The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be London, England. The language to be used in the arbitral proceedings shall be English.
Notwithstanding the foregoing, We shall have the right to seek injunctive relief or other equitable remedies in any court of competent jurisdiction to protect its intellectual property rights or to prevent any unauthorized use of the Services.
You and We agree that any cause of action arising out of or related to the services must commence within 1 year after the cause of action accrues. Otherwise, such cause of action is permanently barred.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms in full to any person or entity at any time without your consent.
We will not be liable for any delay or failure to perform any obligation under these Terms where the delay or failure results from any cause beyond our reasonable control, including but not limited to acts of God, labor disputes, or other industrial disturbances, electrical or power outages, utilities or telecommunications failures, earthquakes, storms, or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and DistanceMatrix.ai regarding your use of our Services and supersede all prior and contemporaneous agreements, proposals, or representations, whether written or oral.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by an authorized representative of DistanceMatrix.ai.
If you have any questions about these Terms or our Services, please contact us at:
