Frequently Asked Questions

How do I get started with the Distance Matrix API?

To begin utilizing our Distance Matrix API or Geocoding API, simply click the "Start for Free" button located in the menu. You'll then be prompted to register for the app. Upon registration, you'll receive a Free plan that includes 1,000 elements at no cost and grants you complete access to all of's product features.
If you wish to upgrade to our Growth Plan, please navigate to your admin panel and click the "Upgrade" button.

Can I try the API before buying it?

Absolutely! We offer a Free pricing plan to all of our users, allowing you to thoroughly test our APIs and experience the many benefits of our products. Upon registration, you'll immediately receive access to your admin panel and comprehensive instructions on how to utilize it. Rest assured that no credit card information or prepayment is required.

What is an element in the matrix?

Each element is an origin-destination pair in the distance matrix. For example, you have one request with one origin and one destination. One element = one request.

How do I calculate my needs for the service?

For example, let's say you plan to make 10 requests for a maximum of 20 locations. We assume that these are requests of type 1 to 1 (in one request, there is one element). In this case, it's about 10 x 1 x 20 = 200 queries per day and 200 x 30 = 6000 elements per month, respectively.

How does the payment process work?

Right after the registration, you get access to the Free plan, which includes 1,000 elements to test all our APIs. After you reached the limit of 1,000 elements you have to upgrade to the Growth plan.
After you upgrade from the Free pricing plan to the Growth plan, you also get a $50 one-time bonus that will be used for the first elements you use. 
The cost of using the Geocoding API or Distance Matrix API on a Growth plan is based on the number of elements you use each month. The pricing tiers range from $2 per 1,000 elements for 1-100,000 elements to $1 per 1,000 elements for more than 500,000 elements. 
There are also no hidden costs and no extra payments. You will monitor all the expenses on the dashboard after you log in. 

Where do you get traffic information from?

Our product predicts travel times based on statistical data on road congestion in different regions. We gather this data from public traffic data sources and use our algorithms to calculate travel times.

In terms of accuracy, our product is very similar to Google Distance Matrix API.

Where do I get support?

If you have questions or need help, email us or schedule a call for a time that's convenient for you.

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